Return Policy

We want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 30 days from the date you receive your order.

Returns

Items must be returned in their original condition: unworn, unused, unwashed, with tags attached and in the original packaging. You will also need to provide a receipt or proof of purchase.

To start a return, please contact us at lunelinen.store@gmail.com.

Please note that items sent back to us without first requesting a return will not be accepted. Once your return request is approved, we will provide instructions on how and where to send your package.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.

For all other returns, customers are responsible for the return shipping cost.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods, such as food, flowers, or plants;
• Custom or personalized products;
• Personal care goods, such as beauty products;
• Hazardous materials, flammable liquids, or gases;
• Gift cards.

If you have any questions about whether your item is eligible for return, please contact us at lunelinen.store@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item is defective, damaged, or if you received the wrong item, please contact us immediately at lunelinen.store@gmail.com so we can evaluate the issue and make it right.

For returns caused by a defective, damaged, or incorrect item, we will provide a full refund, including the original shipping cost and return shipping cost.

Exchanges

We currently do not offer direct exchanges.

The fastest way to get the item you want is to return the item you have. Once your return is accepted, you may place a new order for the replacement item.

Customs Fees and Import Taxes

For returns that are not caused by a defective, damaged, or incorrect item, customs fees, import taxes, and other clearance-related charges are not refundable.

If the return is due to a defective, damaged, or incorrect item, these costs may be refunded or covered by us, depending on the circumstances.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

As with all returns, the item must be in its original condition: unworn, unused, with tags attached and in the original packaging. You will also need to provide a receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at lunelinen.store@gmail.com.